Online and In-Store Transactions

If you have a MyBalanceCard and want to know how to use it for both online and in-store purchases, you’re in the right place. Whether you prefer the convenience of online shopping or the hands-on experience of shopping in-store, MyBalanceCard provides you with a seamless payment solution. Read on to learn the step-by-step process for using your card in both settings.


  • Before making an online purchase, ensure that the balance on your card is sufficient to cover the entire cost, including taxes.
  • During the checkout process, choose the “Credit” option as the payment method.
  • It’s crucial not to select “Gift Card” as the payment method, as this may cause issues with your transaction.
  • In the payment method section, enter your MyBalanceCard information, including the card number, expiration date, and CVV code.
  • Treat your MyBalanceCard like a credit or debit card when entering this information.
  • In the billing address section, fill in your name and address as requested.


  • When making a purchase in-store, present your MyBalanceCard to the cashier.
  • Finalize your purchase as a signature transaction by selecting “Credit” as the payment method.
  • Sign the receipt as requested by the cashier to complete the transaction successfully.
  • If needed, you can track your in-store transactions by accessing your online account.
  • Depending on your preference, you may also have the option to finalize your purchase as a debit transaction.
  • In this case, choose “Debit” as the payment method and enter your PIN as prompted.


With these straightforward steps, you can confidently use your MyBalanceCard for both online and in-store purchases. Enjoy the convenience, security, and flexibility of managing your funds with MyBalanceCard, whether you’re shopping from the comfort of your home or exploring your favorite stores in person.


Can I reload funds onto my MyBalanceCard?

No, MyBalanceCard is a prepaid card, and it cannot be reloaded with additional funds.

What should I do if my MyBalanceCard is lost or stolen?

Contact the customer service number provided on the back of your card immediately.

Can I withdraw cash from an ATM using MyBalanceCard?

No, MyBalanceCard is not designed for cash withdrawals from ATMs.

Can I use MyBalanceCard for recurring payments or subscriptions?

Yes, you can use MyBalanceCard for recurring payments or subscriptions.

What should I do if my MyBalanceCard transaction is declined?

Double-check that you have enough funds on your card to cover the purchase.

How can I check the balance on my MyBalanceCard?

You can easily check your card balance by visiting the official MyBalanceCard website.

Are there any fees associated with MyBalanceCard after the initial purchase?

No, once you have purchased a MyBalanceCard, there are no additional fees.